What payment types do we accept?
You can make payment either by Credit/Debit Card or PayPal. If you prefer to pay over the phone with a sales team member, please select 'Pay By Telephone' and one of our sales team will call you and arrange payment.
If you have a Trade Account set up, you can select 'Purchase Orders' as your payment method and this will go straight through on your account. (If you wish to set up a Trade Account, please call or email our sales team or fill in our Trade Account Application Form and our sales team will contact you).
For larger order values, we usually prefer to receive payment via Bank Transfer. (To discuss any larger order values, please contact our sales team (email@example.com or call 01634 739023).
How do I qualify for a Trade Account?
Once we have received three orders paid upfront within the last 6 months, we can look into setting a Trade Account up for you. (Our Trade Account terms are always a 30 day period).
What are our opening times?
Opening times are as follows:
Saturday - Closed
Sunday - Closed
Please note - although our offices are not open 24 hours, our online shop is, so you can still place orders.
What is the cut-off time for orders to be delivered next day?
Please ensure you order by 3pm if requiring a next day delivery service (Next day delivery charge as standard £9.00).
Please note - price may vary depending on product, please speak to our sales team if you have any queries.
How do I return/exchange an item?
You have 30 days after purchase to return an item for exchange or refund.
Please refer to our Returns Section, this will explain everything regarding returning goods for either credit or exchange.
What does C3 mean on a bearing reference?
C3 bearings have greater clearance, the inner radial clearance is larger allowing the bearing to cope under stresses of high-speed environments, this in time leading to excessive heat. Standard bearings would simply not last as long due to these pressures. You will only require a C3 clearance bearing if you are replacing one that states C3 on it.
How to remove rubber seals from a bearing
How to remove metal shields from a bearing
How do I select the Timing belt width I require?
If you select the pitch and length you require, click on the title of the item. This will take you to the next page where you will see in the top right hand corner ‘Please select belt width’, click on the arrow and a drop down box will appear with all available widths and prices.
How long will it take to machine a bore/key into my item?
Engineering times vary depending on how busy the machine shop is. We try to keep to a 1-2 week schedule for all orders, however if a large machining job comes in this may hold up the rest of the queue. If you wish to check how long our current engineering times are please give us a call or drop us an email.
Can my order be shipped outside the UK?
Unfortunately we are currently only trading within the UK. Any orders placed online going outside the UK will be cancelled and refunded in full.